The first one we got lasted about three years. Which was very impressive. The second one about half a year, and this one about the same.
There was one year in between we tried other things.
Those other things did not leak, that's true. But they didn't do much of a job in the cooling and comfort department either. In fact, they ended up source of frustration and wasted money.That's why, in the early summer, we decided to bite to bullet and get back to the cooling bed we knew that worked and Jasmine loved.
Because this one was a third generation, with some improvements, including outer material which seemed sturdier, we did hope it might take a while before it leaks. But we didn't hold our breath. I mean, it is a water bed after all, it's bound to leak sooner or later, right?
That's also why we bought two, just to have a backup.
We didn't think we were going to need the backup that soon but it is what it is.
I was a little worried this one might leak a little faster, because it felt more sloshy after filling. Fortunately, the leak was very tiny and slow, just as before. In the seam, just as before.
The beds come with a two year warranty, so I guess it's kind of good that it leaked BEFORE the warranty ran out. You know how it is, things are typically programmed to break a day AFTER the warranty expires.
Dealing with the K&H customer service was hustle free, they were very polite and forthcoming.
We didn't even have to return the whole thing (I was wondering whether the shipping might cost more that buying a new bed). All they asked for was the filling cap with a bit of material around it. So we sent that to them, awaiting our replacement.
Yes, we want a replacement, not our money back.
We made our peace with the fact that these things are destined to spring a leak at some point.
The bottom line is that these beds work and Jasmine loves them.
So we'll keep getting them. Now we just hope we get the replacement before the one we're using now starts leaking. I'm kind of joking. We'll see.
It's not that they get much abuse. None of the dogs tried chewing them or have at them in any other way. Besides, they're supposed to be resistant to that. So far it's always been the seam that was the weak point. Nature of the beast, I guess.
In spite of this flaw, the K&H Cool Bed III still has our vote.
It would be nice, though, if the one now in use lasted a little bit longer. But if it doesn't, c'est la vie, we'll get another one.
Update
January 13, 2013
Our replacement bed has arrived, thank you, K&H. Truly wonderful customer service!
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K&H Cool Bed III: Ooh, It's Cool!
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